However, the customer service I keep receiving from the office in Wappingers pales compared to what I had experienced with State Farm. Hardly any of my emails or calls get returned. I used to be able to address questions with the insurance agent I set up the policies with, not so anymore with Geico. Just now, I called the office about a claim that somebody tried to file with Geico, but my question was cut short ("Nobody in the office is licenced to do / talk to claims") without so much hearing me out.
I switched from State Farm to Geico several months back to save some money on a combination of several car and a homeowners insurance, which I did.
There rates are decent, I have noticed that my rate has been lowered due to no accidents & for safe driving! I have yet to experience other stuff that they offer which I should dig in more.
Great office, first time my actual coverage was explained to me completely. Saved me money and took care of everything. Highly recommend this agency and Geico.
It was always my understanding that a local agent / insurance office acts as a go-between between the customer and the actual insurance company. In the case of the Geico office, the main purpose seems to be selling policies and then forget about the customer.
I had a great experience with the office in Wappingers. I called and they helped me with everything over the phone. My agent was very knowledgeable about all of the confusing coverages. I have many cars and drivers on my policy and needed help! I actually saved on my homeowners too which I wasn't even thinking about. It's great to now have an agent nearby that I can rely on and call if I have any questions. I'm so glad I called!
If I could give less than 0 stars I would. I just cancelled my policy after a couple of years. With no major incidents and 0 tickets geico wanted to raise my policy again to 1900 for 6 months and kept telling me that was my rate. After pricing new company's after this last increase I was quoted for the exact same coverage for less than 900 for 6 months from 2 companies. Geico is robbing people!
Geico Insurance Agent is a US Insurance Agency based in Wappingers Falls, New York. Geico Insurance Agent is located at 1315 U.S. 9, Wappingers Falls, NY 12590, USA.
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